An assigned list of calls is dialed several times by the Auto Dialer, an outbound calling solution. It promptly connects the potential customer with an agent or avoids wasting time on unanswered calls. It also has a keypad response option and broadcasts voicemail.
TOP-NOTCH FEATURES
Inbound and outbound call center software Top-notch features
For handling both incoming and outgoing call center operations, our contact center software excels. It supports you in achieving exceptional performance, improving customer service, and increasing overall productivity.
Inbound
Utilize our dialer to accept calls. Establish campaigns that are only intended for inbound usage, or combine outbound and inbound efforts.
Outbound
Select Manual, Progressive, or Predictive dialing, or combine them all! To maximize the value of your leads, customize your campaigns based on your needs.
Transfer
Control who your agents can forward calls that are still pending. Permit them to be forwarded to particular people, campaigns, or phone numbers.
Outbound
Features of our outbound Software
Predictive Dialer
Predictive dialing powered by the cloud significantly increased productivity for more outbound lead generation and sales efforts.
Auto dialer
Obviously, notify the manager when the lead list reaches its limit and schedule outbound calling activities accordingly. Outstanding software.
Voice Broadcast Dialer
Reach as many people as possible with your message without of human intervention. A centralized system allows you to pre-record.
Power Dialer
Let’s cut down on idle time to increase your agent’s efficiency by skipping the busy numbers and automatically moving on to the next one.
Progressive Dialing
Our progressive dialing technology can provide intelligent customer service. By accessing data through CRM connection, you can increase proficiency by
CTI
Your agents will be able to respond to inquiries with expertise and quality by using our one-click computer telephony integration.
Inbound
Features of our INBOUND Software
ACD
Cleverly direct your calls to the department that most suits your needs. Using different routing techniques, including preferred agent routing and skilled-based routing.
Skill-Based Routing
The dynamic method of skill-based routing maximizes your company. With our skill-based routing, the customer is connected with the appropriate agent.
IVR
Customers are impatient and want round-the-clock assistance. Interactive voice response lessens the workload for agents and
our Auto Dialer software does everything on its own. It streamlines the calling process and avoids wasting time and energy on human labor by automatically managing the dialing, campaign, sales, and outcomes.
Maximum Productivity
Fast dialing is made possible by Auto Dialer, which are also a practical solution for easily managing several campaigns. It makes good use of the agent’s downtime and offers an endless supply of targeted leads for potential sales.
Cost Effective
The most affordable option for mass voicemail broadcasting and dialing is an auto dialer. There is no need for yearly subscriptions, contracts, or equipment installation. With our Pay as You Go pricing, you only pay for what you use.
Features List
Our Auto Dialer’s Features
Real-time Transfers
Our Auto Dialer makes the best use of the agent’s time and increases the number of sales chances by contacting an infinite number of numbers and only forwards calls from prospects to the agent
DNC List
Our Auto Dialer makes sure your campaigns are compliant and safe. To prevent calling or sending broadcast messages to numbers on the DNC list, you can add restricted numbers to the auto dialer’s DNC feature.
Real-time Statistics
On-the-spot statistics, analysis, and results are automatically generated. It is extremely beneficial for decision-making and performance evaluation.
Automatic Redial
A clever redial feature that saves unanswered numbers and may redial automatically or on a schedule is included into the Auto Dialer.
Local Caller ID
Our Auto Dialers can also be equipped with local caller IDs. With the aid of this function, you can call prospects numerous times using their individual area codes, building a solid and reliable relationship in the process.
Automatic Recording
The dialer records and keeps track of in-progress calls, which aids in quality assurance and compliance as well as training.
Simple for admins and users
One Click Integrations
To automate call tracking and centralize activities, connect Aircall to your helpdesk or CRM.
Sensible Controls
Using sophisticated tools that your agents will love, cut down on training time from months to minutes.
Simple to Manage
Easily add new colleagues, numbers, or routing rules at any time. IT specialists are not necessary.
As an owner, I’m really happy with this dialer, and my agents are too. I highly advise doing the demo, at the absolute least. Out of all the dialers I’ve used in the past, this one has the highest transparency.
Sohail Mahmood Khokhar
President – SOFTEL NETWORK
All in all, it kickstarts our campaign. It contains every feature we require to run our campaigns. In the dialer, we can perform both voice and non-voice tasks. Additionally, the technical assistance is doing a fantastic job of answering our questions.
Muneeb Abbas
CEO Gold Star BPO
This dialer is very inexpensive and has incredible capabilities. All inquiries have received prompt responses from customer care. The most economical dialer available.Overall, I heartily suggest it for any kind of assignment.
Rohail Khan
Great BPO
After speaking with the support team via chat, I decided to stop looking for other services and to end my search with Dialer. I advise friends, colleagues, and small business partners to sign up for their services right now.